Cancellation & Refund Policy
Appointment Deposit
When scheduling your notary appointment, a deposit of $25 is required to secure your selected time slot. This deposit will be applied toward the total cost of your notary service upon completion. The deposit is due at the time of booking, and is payable via Zelle or PayPal. Your appointment will be confirmed once the deposit is received.
Cancellations & No-Shows
Notification of Cancellation:
If you are unable to attend your scheduled appointment, please notify us at least 24 hours in advance. This allows us to offer the appointment to another client. You can contact us via phone or text at (520) 233-1259 or email at brook@brookcurry.com.
No-Shows:
A "no-show" occurs when the client does not attend the scheduled appointment without prior notice or cancels with less than 24 hours' notice. In these cases, the deposit will be forfeited. We understand that unexpected situations can arise, so you will receive a reminder about the missed appointment, and you will have the opportunity to reschedule.
Refunds
Refund Eligibility:
Notary services, once rendered, are typically not eligible for a refund due to the nature of the service. Completed notarizations or acts that have been executed and finalized cannot be refunded. Refunds will only be considered for payments made in advance for services that have not yet been completed.
Refundable Circumstances:
Appointment Cancellation:
If you cancel your appointment with at least 24 hours' notice, any payment made in advance, excluding the non-refundable deposit, will be eligible for a refund.
Service Unavailability:
If we are unable to provide the notary service due to unforeseen circumstances or an error on our part, you will receive a full refund, including the deposit.
Refund Request:
Refund requests must be submitted via email to brook@brookcurry.com within 3 days of the original payment. Refunds will be processed using the original payment method. Please allow sufficient time for the refund to appear in your account, as processing times may vary depending on your financial institution.